Privacy Policy

1. Introduction

NovaGate Pty Ltd ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and products.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Account credentials (email, hashed password)
• Company or organisation name
• Usage data and analytics (pages visited, features used, session duration)
• Device and browser information (IP address, browser type, operating system)
• Information you provide through forms, surveys, or correspondence

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our products and services
• Create and manage your account
• Process registrations of interest and enquiries
• Communicate with you about updates, features, and support
• Improve our products and user experience
• Comply with legal obligations
• Detect, prevent, and address security issues

4. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

• Encryption of data in transit (TLS) and at rest
• Secure password hashing (never stored in plain text)
• Access controls and authentication for internal systems
• Regular security reviews and monitoring

Your data is stored on infrastructure located in Australia and/or regions that meet equivalent data protection standards.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist in operating our platform (hosting, analytics, email delivery), subject to confidentiality obligations
• Professional advisors (legal, accounting) as required
• Law enforcement or regulatory bodies when required by law

6. Cookies and Tracking

We use cookies and similar technologies to remember your preferences (such as theme selection) and to understand how our website is used. You can control cookies through your browser settings.

7. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

NovaGate Pty Ltd
Email: hello@novagate.com.au
Sydney, Australia